Delivery & Returning

FREE samples
Extensive range
Certified systems
Product warranty

When can I expect my delivery?
Orders placed before 15:00 will be delivered the next working day, if in stock. This is with the exception of colour coded products, we try to deliver these between 3-5 working days.

How can I place an order with MAVRO?
You can place your order quickly and easily via our webshop (www.mavro-int.shop). Of course, you can also always contact one of our technical advisors or our office staff. You can do this by telephone on: 0418 680 680 or send an e-mail to info@mavro-int.com.

Can I cancel an order?
This is possible provided the order has not yet been picked up by the carrier. Do you want to cancel an order? Please contact us at info@mavro-int.com or call 0418 680 680.

What are the shipping costs?
For orders via our webshop under the amount of €150, we charge shipping costs of €7.95 (excl. VAT).

Payments
Orders placed by telephone, by e-mail or via our technical advisors must be paid to MAVRO within 30 days after the invoice date. We offer various payment options within our webshop. See ‘Payment options webshop orders’ below.

Payment options webshop orders
Safe payment is very important to us, and as a customer you should feel that your payment at MAVRO is safe and reliable. We only work with payment providers that guarantee safety. You can pay for your webshop orders via iDeal, Klarna, Credit Card, PayPal and Apple Pay. We also offer Bancontant for our Belgian customers. We also offer various payment options for other European countries.

Returning
Do you have reason to use the right of withdrawal? When you use this right and you have notified us of your withdrawal, you will be given 14 days to return your products to us. However, some exclusions apply, including sealed products and products mixed in colour. For more information, see our General Terms and Conditions for Consumers.

MAVRO B.V. shall reimburse the payments within 14 days following the day on which the consumer reports the withdrawal, provided that the consumer has fulfilled the obligations during the consideration period. Reimbursement shall be made on the basis of the same means of payment as used by the consumer.

Do you want to make use of the right of withdrawal? Please fill in the model form of withdrawal, which can be found here. Please send the form to info@mavro-int.com.

Questions or comments? Please contact us via info@mavro-int.com or 0418 680 680.

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